Hair ADK, LLC. is committed to providing high quality products and service to our customers. In the rare instance that you may find dissatisfaction with our products and need to request a return please refer to our Return Policy below.
Exchanges can be made only if the product is in its original unopened package. Exchanges must be made within 10 working days from delivery date. You must call customer service at 800-554-0890 prior to returning any product to obtain a Return Materials Authorization number.
You will also need to email us at firstname.lastname@example.org with the tracking number and carrier for your returning package.
PLEASE NOTE: ALL RETURNS REQUIRE AN RMA NUMBER AND A TRACKING NUMBER.
Hair ADK, LLC. will not be held accountable for lost packages. Customers are responsible for all shipping charges to and from Hair ADK, LLC, unless the product is defective or was shipped incorrectly. There is a 15% restocking fee. Product must be returned to Hair ADK, LLC. prior to shipping the new exchanged item. Include a copy of the original invoice, the purchase order number or the original invoice number with your returning products.
Send all products to be exchanged to:
Hair ADK, LLC
2567 W. Cheyenne Ave.
Las Vegas, NV 89032
Hair ADK, LLC. will replace any hair products that are a manufacture defect within 14 days of delivery date. Upon receipt of the returned product, Hair ADK, LLC. will determine if it is a manufacture defect. If the product is not a manufacture defect we will not exchange or issue credit.
If Hair ADK, LLC. determines that the product purchased was a manufacture defect we will ship a replacement product at our expense. Please allow up to 14 working days after we receive the product for a reply.
Send all products for inspection to;
Hair ADK, LLC
8635 W. Sahara #465
Las Vegas, NV 89117